Top 4 communication solutions for effective remote working
Remote and flexible working has undoubtedly risen in popularity over the last year and looks set to continue!
With so many businesses discovering how beneficial this way of working can be, it’s important to make sure that everyone is equipped with the right communications solutions to enable them to do their job effectively, from any location.
To help you make the right choices for your remote and flexible staff, we’ve taken a look at the key tools you need, that will help to increase productivity, maintain business continuity and keep your teams connected, whenever and wherever!
- Video conferencing
It’s safe to say that video conferencing platforms have become an essential communication solution for businesses, particularly those who have employees working remotely. Working from home can be quite isolating at times and affect our motivation and mind-set. However, with video calls providing the opportunity for face-to-face connections, staying in touch and having rich and meaningful interactions is so much easier than it ever has been!
When choosing the right video conferencing platform for your business, take care to opt for one that has a range of features included to make sure you can get the most out of every video call. For instance, features such as screen and document sharing, note taking, the ability to record every meeting and instant messaging, will all guarantee that your video calls are as dynamic, informative and collaborative as possible.
- Cloud and VoIP phone systems
Wherever your staff are working from, it’s so important to make sure they have the right technology to hand, to make sure they stay connected, and that productivity levels and business continuity aren’t affected negatively in any way. For ultimate flexibility and ease of use, cloud and VoIP phone systems are the ideal choice for remote and flexible employees, and an excellent alternative to traditional business phone systems.
With little to no hardware required, cloud and VoIP phone systems are incredibly easy to install and maintain. All you need is a reliable Wi-Fi connection, and your cloud or VoIP solution will work from anywhere, with full functionality! What’s more, they will work from any device of your choosing, such as your laptop, business mobile, or tablet, so you can work exactly how you want to. All of the traditional phone features are included, such as call recording, voicemail, and marketing on hold. You’ll also be able to enjoy a whole host of future proof features, such as the ability to integrate your network with your CRM systems, flip live calls from one device to another, and use the in-built soft phone feature, via your browser!
- Business mobiles/mobile integration
Mobile phones allow us to be exactly that – mobile! Particularly useful for staff who have to travel as part of their job, or quickly move from location to location, a business mobile that seamlessly integrates with the phone system, will make sure that you’re always connected and available to take those all-important calls.
What’s more, with a mobile integration app, which allows you to twin your mobile with your phone system, you’ll have access to all of the features included on your desk phone, for a truly unified experience – all you need is a Wi-Fi network! Worried about your calls dropping if you move away from your Wi-Fi signal? Don’t be! Your phone will instantly flip to a mobile call and move onto your network, with no disruption to your conversation.
- CTI (Computer Telephony Integration)
CTI effectively links your business phone system with your computer and CRM system, allowing you to access everything you need, regardless of where you’re working! With CTI, you’ll have instant access to valuable information, such as caller history, company address books, call recordings, staff availability and much more!
Plus, with CTI, you can make calls from your laptop or desktop, by simply clicking a number into your web browser, or straight from your CRM database! This is particularly useful for customer service-based staff working from home, who may not have their desk phone to hand.
Transform your business and create even more success in 2021, with Network Telecom’s exclusive New Year offer. For a limited time only, all new customers will get three months FREE on new phone systems, including cloud and VoIP phone systems, PLUS £100 vouchers of your choice!